[Resolved] Oyo Rooms — hotel room booking cheating at resort

Jaykrushna Lilawala

from Mumbai, Maharashtra

Oct 30, 2019

Address: Surat, Gujarat, 395002

We have booked a room in Peraline Beach Villas, dahanu road. Our booking Id is :
buqa6475
cpth7906

This trip is planned during this weekend. Just for the convenience purpose we call the resort and saying I don't have any time with you.

Now we are confused with the entire trip.

This is family trip in to Diwali vacation and we are feeling low and embarrassed..

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Dec 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly give us some time to get it checked.

Regards
Team OYO

Verified Support

Nov 12, 2019

OYO Rooms Customer Care's response Hi, Our concern team looked into the concern and the needful has been done from our side. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.

Regards
Team OYO