| Address: Gurgaon, Haryana |
Oyo booking htxf2690
- upon arrival at hotel was told no rooms available as no voucher received from oyo. Also was told that the earlier shift informed the current one that no room can be allotted against above booking. Don't know which version is true!
- did not provide alternate accommodation in the middle of the night... Got my own after walking around the place at 1 am.
- oyo cancelled my booking next morning as "no show"... Which meant no refund for 5 days, against 1 day alleged no-show??? Which policy is that???
- next day requested hotel to give me a letter that i had showed up for check in so i could claim a refund from oyo
- hotel issues letter without oyo booking number.
- i insisted that i need a letter with the oyo number else the letter is useless. They kept refusing, so i told them that i will have to call the police as they are "frauding me".
- the management with the manager and the owners son (Perhaps?) went ballistic!!! They called security to throw me out, and threatened to thrash me personally and also call the police as i was creating disturbance. Nice holiday for me!
- after this was put up to oyo they restored my "refund process" which may 7 to 14 days.
Simple logic:
- oyo and the hotel properties, play on peoples money and peoples holidays... They scratch each others back.
- oyo has no regard for hospitality... They make money on thousands of rooms, who cares if 500 odd suffer, its just another statistic
- if oyo says technical glitch, dont believe them... As the truth comes out in different ways from different individuals, both oyo and hotel staff
- if oyo says they have addressed the complaint, dont believe them... It complete nonsense...
Category options below dont have "hotels" as a choice... Please add that!
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