Hey oyo team, i am very much dissatisfied with your services as i booked a room for 31-march, 2018 — -1-april, 2018 and i checked in the room on 11:22 a. M and i got a very serious emergency at my home and i have to leave the room at that point of time so i leave the room by 12:05 as i was in rush so i asked at the reception that this date would be shifted as i didn’t use the room at all so they told me that it can be possible please contact customer care and i leave the hotel then after that i call so many time on customer care and they don talk to me seriously they put my call on hold for 3-4 minutes and then the call is disconnected automatically is this the way you provide services to their customer and my ₹999 would be waste then whats the use of it if you cannot provide me the services... Worst experience ever i will not recommend oyo again. Please contact me as soon as possible
Was this information helpful?
No (0)
Yes (0)
May 2, 2018
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2018
OYO Rooms Customer Care's response Dear Dimpy,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment