Oyo Rooms — I m complaining for oyo rooms services and staff behaviour
P
Prashantt123
Jan 30, 2021
I booked a hotel in oyo rooms hotel OYO 77968 booking id-DVC40122 insects were there with spider webs inside rooms bathrooms were dirty humne 1 din k lie room book kia bt dirtiness k wajh s 30 min k andr checkout krna pda plaza I want refund of my booking amount I m sending some of pictures what we got from that hotel
Rooms were also not same what were posted upon oyo application it’s a fraud plz redress my grievances
+5 photos
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Jan 30, 2021
Updated by Prashantt123 I booked a hotel in oyo rooms hotel OYO 77968 classic stay hill view booking id-DVC40122 insects were there with spider webs inside rooms bathrooms were dirty humne 1 din k lie room book kia bt dirtiness k wajh s 30 min k andr checkout krna pda plaza I want refund of my booking amount I m sending some of pictures what we got from that hotel
Rooms were also not same what were posted upon oyo application it’s a fraud plz redress my grievances
Verified Support
Feb 01, 2021
OYO Rooms Customer Care's response Dear Guest,
Our concerned team tried calling, but couldn't connect with you. So we have sent an email, hope you acknowledge the same. We assure you a hassle free stay experience in the future. Please let us know if you need any further assistance.
Regards,
Team OYO
Feb 02, 2021
Updated by Prashantt123 Plz call me on my alternate no.-[protected]
Verified Support
Feb 03, 2021
OYO Rooms Customer Care's response We have informed our concerned team. Rest assured, they will connect with you soon.
Regards,
Team OYO
Feb 03, 2021
Updated by Prashantt123 I want my full amount as compensation because i didn’t use your service for 1 hour nd I faced rude behaviour of hotel staff they were not cooperative and I had to booked another room from #Agoda I can give my booking I’d that day from Agoda I want my full money refunded
Feb 03, 2021
Updated by Prashantt123 Today I received call from oyo Customer support +[protected] They told me that they can only refund 20% amount
Now I want to say for what reason they are charging 80% ??? For their worst services
Their photos were different from what were posted on oyo application they are misguiding people by their services I want my full money refunded
Feb 09, 2021
Updated by Prashantt123 Still my concern unresolved this is how oyo rooms ditching their costumers by providing such bad facilities nd even not resolving their customers grievances
Plz refund my amount
I m not a rich guy I m a student I need my money
Verified Support
Feb 09, 2021
OYO Rooms Customer Care's response Our concerned team has reached to you with a resolution. Please consider this experience as an exception. We assure a hassle-free stay in the future. Feel free to get back in case of any other concerns.
Regards,
Team OYO
Feb 15, 2021
Updated by Prashantt123 Your concern team only forcing me to give 20% refund amount aise kse kr skte h ap apne customer k sth jisko aise service dene k bd b hotel management s bt krne k bjaye unke paise katne k bjaye ap customer ko insist kr rhe h k bs 20% de skte h hum
I want my 80% amount back q k apki services or rooms condition k wajh s Muje dusra room book krna pda
Still my concern has not been resolved
They are asking to refund only 20% although I didn’t use their service for 1 hour
I want minimum 80% refund of my amount
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
They are asking to refund only 20% although I didn’t use their service for 1 hour
I want minimum 80% refund of my amount