[Resolved]  Oyo Rooms — illegal deductions from security deposit

Address: GRG1388 Sector 24, Gurgaon, Haryana, 122022

I checked out of the property grg1388 on 1st of october after serving my 30 day notice period. My bookind id was 23258

I had deposited security deposit worth rs. 8500 but have received a refund worth only 6299. I talked to the agent to ask about the deductions. She told me that below charges are there and would be mentioned in the rent agreement.
1. Rs. 999 - exit charges before 120 days.
2. Rs. 500 - kyc charge
3. Rs. 490 - cam charge.
Remaining amount worth ~300 rs is still unaccounted and she had no clue about it.

I just checked my rent agreement and none of the 3 charges are mentioned in the agreement i signed. Pfa the agrrement copy that i signed while checking in.

This is completely illegal and can"t be charged given that none of this was mentioned in the rent agreeement.

Please process the refund or i have a very strong case against oyo for making a mockery of a rent agreement and charging anything randomly.

Oyo is just stooping to new and new lows of bad customer experience. This is appaling given that the customer care executives are saying that they don't really care about the rent agreement and they can apply any charges whenever they want