[Resolved]  Oyo Rooms — illegal payment receipt, room is like dungeon and no support from customer care

Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar,, 560016

Issue no.1

I checked in at hotel rove oyo 17327 by booking id: kiut8657 at 4.55 pm.

They have given my payment receipt of only rs.700 whereas i had made them a payment of rs. 940. You can see the attachments named 01 and 02 for the same. This is a clear case of fraud and illegal book entry by the property and illegal payment receipt provided by oyo.

Issue no.2

You are aware that the room was pathetic. Ants were everywhere, linens and bedsheet were dirty filled with stains and pillow covers were so dirty that it had hairs of the last person who had used it. And lastly, the toilet seat was still having "[censored]". Please see attachments 03 and 04 for the same.

I called the hotel reception from a dusty and dirty landline and they said that they have given me a clean room. I asked 2 housekeeping staff to check and they said they will get back, but no one responded.

As there was no response, i lodged complaint by calling the customer care immediately at 5.10 pm. They kept escalaiting the issue and later put me on hold for 20 mins and finally when the call resumed, a person that the call "might have got merged" and cut it. I left the property at 5.50 pm as there was no resolution from the property or the customer care.

Issue no.3

I am a regular user of oyo. So, i request you to refund my rs.940 as i have left the hotel immediately after checking in and i further request you to take action against such fraud properties as they damage the reputation and trust that we customers place on oyo.

Regards,
Anirudh