[Resolved] Oyo Rooms — incorrect information given by customer service executive

JavidJack

from Ernakulam, Kerala

Mar 26, 2019

Address: Chennai, Tamil Nadu, 600045

On the 25th night, i booked a room id: voup 1058 and requested for early check in and the support guy said yes you can check in early by paying an additional amount of 200 at hotel venue.

But now the hotel guys said like all the rooms are full until 12 pm.

I need immediate refund and compensation for your worst behavior towards a customer.

I have raised a complaint via call id:14044360.

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May 3, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

OYO Rooms Customer Care's response Hello Guest,

This isn't the experience we want for our guests. We'll look into this ASAP for you.

Regards,
Team OYO.

Verified Support

Mar 28, 2019

OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.

Regards
Team OYO