[Resolved] Oyo Rooms — irresponsible attitude from customer service
R
Rajeev Kottarakara
from Jammu, Jammu and Kashmir
Nov 23, 2018
Address: Reasi, Jammu and Kashmir, 182311
My registered mobile number with oyo is [protected] and email is [protected]@gmail.com. I booked room in Shimla from 19|/12/2018 to 21/12/2018. I called again to customer care to postpone my booking from 20/12/2018 to 22/12/2018. I requested oyo to adjust the amount I paid to the new booking. The customer officer forwarded call to higher authorities. But they did not give any answer by hiring the call and disconnected. I again called many times . The same was happened again again. The last time their behavior was very harsh. I booked rooms with oyo many times . This was a worst experience in my life. I have complete good will about your. Definitely I post my experience in social medias and other medias and complaint to consumer protection forum
Was this information helpful?
No (0)
Yes (0)
Dec 31, 2018
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
OYO Rooms Customer Care's response Dear Guest,
We are intensely sorry for your unpleasant experience.Our concerned team will contact you shortly and help you in every way we can.
Regards,
Team OYO
Verified Support
Nov 28, 2018
OYO Rooms Customer Care's response We contacted you regarding this shared the needful details with you. We will ensure a hassle-free stay for you in the future. Let us know for any other assistance.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment