[Resolved]  Oyo Rooms — irresponsible customer care executives

Hi, i had a booking on 24th december, 2018 in ni akbaro suites with booking id - kevy3168 but on reaching the hotel i was told in reception that my room got cancelled. I tried reaching out to customer care, but representatives were making fool of me keeping me online for transferring call and then disconnecting it.
I clearly remember few names like naveen, amit etc who attained my call.
This is my official complaint against the customer care executives of oyo rooms.
Awaiting reply...

Thanks saikat
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Feb 2, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

This isn't the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you.

Regards,
Team OYO
Verified Support
Dec 29, 2018
OYO Rooms Customer Care's response
Dear Guest, We believe our concern team contacted and communicated the needful. We assure you for your hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards
Team OYO
 
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