[Resolved]  Oyo Rooms — looted at hotel by staff and oyo captain

Address: Shaleen Health & Beauty Care, Sultania Road, Sector A, Koh E Fiza, Bhopal, Madhya Pradesh, 462001

I have done a booking today at oyo under bmck4903 at bhopal's grand regency hotel, the cost of the room is 699 rupees, at the time of check in the rooms were not clean, walls are dirty, hair are all over the bedsheet, television was not working and the bathroom was stinking, i complained about it to the hotel staff, on this they said other rooms are not available you have to stay in this room only, somehow we adjusted it but still the time of checkout they charged me 1200 rupees extra for a bedsheet as they were saying it's cause of your fault it became dirty, i was ready to pay an appropriate amount but they started talking rudely and tried to threaten me if i don't pay the amount i can't leave the hotel by any means, first they charged the amount for room where their services are # and secondly they charged me 1200 for a bedsheet, i want my money back or i need to know how to file an online case against them.
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Jun 6, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2019
OYO Rooms Customer Care's response
Hi, sorry for the inconvenience caused. Kindly give us some time to get it checked. ~Dk
Verified Support
May 01, 2019
OYO Rooms Customer Care's response
We believe our concern team contacted and communicated the needful over social media. We assure you such instances will not be repeated in the near future. If, you need any further assistance please let us know.~sj
May 12, 2019
Updated by Sanjay Beekay
Yes I need further assistance, I want my money back, is this some kinda a joke to you, your staff looted me and you're giving me consolation, as if it was a nice thing to do, I want you to call me my contact number is [protected].
This is not the solution, I want to keep an update on this case each and everything, if not I'll go to higher authorities like consumer forum and other mediums but yes I need a proper resolution of this case
 
1 Comment

Comments

My booking Id is KEJD0912.I booked a room for 17th may on 19th April, and cancelled it in the same date.It's been 10 days.And no refund is credited in my account.I want my refund of 1661 rs/_ as soon as possible .
OYO Rooms Customer Care's response, May 1, 2019
Verified Support
We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. If, you need any further assistance please let us know.

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