[Resolved] Oyo Rooms — lost earring

Vaisakh Murugan

from Kannur, Kerala

May 8, 2018

Address: Ernakulam, Kerala

Website: www.oyorooms.com

Hello
I stayed in oyo 7120 madeleine inn in fort kochi from march 31st-april 1. I lost a gold earring in the property and called them up to find it. They found the earring and i couldn't collect it in the next week as i had some work. I called them to say this but since then i wasn't able to contact them since they disconnected their phone. I kept on trying and even went to the property twice and they weren't there. Its been more than a month. I even complained in oyo customer care and their response was cold and lethargic. Please help me. That earring has emotional values.

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Jun 8, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

OYO Rooms Customer Care's response Dear Guest,
We want to extend our sincerest apologies for the negative experience that you had with us. Thank you for bringing this to our attention which would help us to improve our services for you. We understand that apologies would not mend the suffering and for the same, your feedback has been taken into an account. Request you to kindly share your registered contact detail or booking id with us at [protected]@oyorooms.com and we shall look into the concern highlighted at the earliest.

Regards
Team OYO

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Comments

mahesh bidve

from Pune, Maharashtra

May 9, 2018

I had made booking for OYO 13344 Shree Cottage

The invoice shows Rs 3466 but Rs 5468 have been debited from my account.

OYO customer care number is not reachable, I tried it many times.

OYO Submit a ticket page also does not work, OYO has not left any way to contact them.

OYO Rooms Customer Care's response, May 10, 2018

Verified Support

Dear Mahesh,

We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID or contact no. and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO