Oyo Rooms — Money deducted but not refunded nor any booking was created

Address: Jain colony

Hi, Recently I was trying to book a hotel room on oyo app, my booking got processed and amount got deducted from my bank account but no booking was created.

I talked to oyo staff to refund the amount, but they said that there's no booking ID available so we can't refund it. But the amount got deducted from my bank account and no booking ID was there on the app, so how can I give them a booking ID. I have a solid proof of payment, I have paid to Oyo Rooms.