[Resolved]  Oyo Rooms — money deducted in unprocessed booking

Website: www.oyorooms.com

Dear sir/madam

My complaint is against "oyo rooms", on 6th october 2018 i was booking the hotel from oyo app and paying the money through "google pay" app, when i paid rupees 776.00 for my booking, but unfortunately i didn't get any confirmation for my booking and money got deducted for an unprocessed booking.

On the same day, i sent an email to oyo rooms and explained them that i had been charged for an unprocessed booking and attached them a screenshot of successful transaction of 776.00, but in response i got to know that they haven't received the money and ask me to wait for 24-48 hours that the amount will get refunded by default in same source.

After 2 or 3 days when i didn't get the refund, i sent an another email stating that money has not been refunded yet and i got a response from them that they are investigating in this matter and will reach back to me soon.

But i didn't get any response from oyo rooms till today nor by call or email, so i contacted "google pay" app to confirm me whether the money has been received by oyo rooms or not, it was my bad even they also didn't replied to me.

After all that i contacted my bank "icici" to confirm me whether the money is with oyo rooms or google pay, so they have confirmed me the that 776.00 has been credited to oyo rooms.

The same email i had sent to oyo rooms that money has been credited to your bank, i have given them all proofs but they are least bothered to reply me

I would request you to accept my complaint against oyo rooms that they had charged me for unprocessed booking and denying me to refund the money.

I am attaching all the emails and transaction details
Email 1: email sent to oyo on 6th oct
Email 2:email follow up sent
Email 3:email to google pay
Email 4:confirmation from icici

Thanks & regards
Sagar ratra
[protected]
[protected]@gmail.com