[Resolved]  Oyo Rooms — money not provided back

This is regarding booking ID WFOQ6347, first of the property was in renovation which lead to foul smell in the room of the paints and cement, then the room itself was not clean(cigarettes lying on the floor, in the commode, previous guests hair, dirty bed sheets), the breakfast was also disgusting which can lead to diarrhoea to any normal person.After being on call with the oyo executive almost 5 times, they provided another room and the same issue was there with it including the AC leakage, neither oyo provided the refund nor transferred me to another hotel. I have uninstalled the App and will never deal with it. Pathetic service, just want my full refund.
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Apr 15, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2020
OYO Rooms Customer Care's response
Hi Guest,
our heartfelt apologies for the inconvenience caused here. Please be assured, we have your concern noted and will get back to you for the same.
Regards,
Team OYO
Verified Support
Mar 15, 2020
OYO Rooms Customer Care's response
We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance.

Thank you & Regards
TEAM OYO
 
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