[Resolved]  Oyo Rooms — money not returned till now...

Address: 781014

Sir we booked hotel samrat (Oyo 12268) at shimla for 19 oct 2018 and for 2 nights... At first we booked 7 rooms for 18 people and the price we paid was 26784... But due to some difficulties and issues our 5 members couldn't go... And we made a slight change and booked 5 rooms for which our price became rs19218... Its been more than a month our money (Rs 7566) has not been returned... Sir pls check and give us the reply as soon as possible otherwise action will be taken...
Ps-i have pdf of the reciepts... Pls tell us where to attach...
Booking id - qwsc8760
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Dec 27, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this.Appreciate your patience and understanding in this regard.

Regards
Team OYO
Nov 26, 2018
Updated by Monsoon Bhuyan
are u all reviewing it?
Verified Support
Nov 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

As discussed, our team had a word with you and hope we were able to help you. We apologize again for the unease and hope to serve you in the future.

Regards,

Team OYO
Nov 29, 2018
Updated by Monsoon Bhuyan
till now we have not received the money... we were asked to contact the accounts officer but we are not able to contact me... pls solve this problem as soon as possible
Nov 29, 2018
Updated by Monsoon Bhuyan
*we are not able to contact him
 
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