[Resolved]  Oyo Rooms — money refund for oyo's failure

Good afternoon,

I would like to ask for a refund for my paid bookings as the room that i booked was not available and oyo team also failed to check me in at another hotel nearby on the date 22 december 2018 - 23 december 2018. This refund also suggested by the team. I shall get refund of rm88.

Booking id: jxqi9614

I have sent an email to yours but i did not received any confirmation that you have noticed or take any action further for my refund. It has been three days that your team does not reply my email regarding this issue.

Hoping for a fast reply from your side as soon as possible.

Thankyou.
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Feb 7, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

This isn' the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you.

Regards,
Team OYO
Verified Support
Jan 05, 2019
OYO Rooms Customer Care's response
Dear Guest,

We believe our team contacted you and was able to sort this out for you. Our apologies again for the inconvenience caused. We'll take care of your stays in the future.

Regards,
Team OYO
 
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