[Resolved] Oyo Rooms — More Amount charged

[Resolved] Oyo Rooms — More Amount charged

R Revish Mar 27, 2023 Mar 28, 2023 This thread was updated on Mar 28, 2023

Booking ID - UNZT3675 Actual Amount : 898/- Amount paid : 1674/- We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra amount. But while I am sending proof for refund they are saying not valid. As already property manager accepted as he received extra amount, taking on call confirmation by property manager please initiate amount we paid extra. Hope you will solve this issue and help others as well for being not cheated and Hotel management is not at all justifying in this human society and their behavior also very bad. Don't know how OYO cannot take required action regarding it. HOPE YOU DO HELP. SEE WHAT'S OYO TAKE ON THIS GENUINE MATTER. +0 photos Was this information helpful? No (0) Yes (0)
May 14, 2023 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Mar 28, 2023 Updated by Revish Booking ID - UNZT3675 Actual Amount : 898/- Amount paid : 1674/- We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of E Yugandhar. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra amount. But while I am sending proof for refund they are saying not valid. As already property manager accepted as he received extra amount, taking on call confirmation by property manager please initiate amount we paid extra. Hope you will solve this issue and help others as well for being not cheated and Hotel management is not at all justifying in this human society and their behavior also very bad. Don't know how OYO cannot take required action regarding it. HOPE YOU DO HELP. SEE WHAT'S OYO TAKE ON THIS GENUINE MATTER. Verified Support Mar 28, 2023 OYO Rooms Customer Care's response Hi Revish, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~ Team Oyo
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Mar 27, 2023

Verified Support

Hi Revish, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Revish

Mar 28, 2023

Small correction we had transferred amount to the name of E Yughandhar. Amount 1674/-. not V Nagendra. Please correct that.