[Resolved] Oyo Rooms — multiple transactions for single booking.

Sanjith D

Nov 24, 2019

Address: Halagevaderahalli, 248, Kenchena Halli Rd, Janankshi Layout, 5th Stage, RR Nagar, Bangalore, Karnataka, 122002

Booked a room at oyo 39773 pride on 20th november for a single day for rs.1102 (Booking id - cjxe3254) and got confirmation too but recieved a payment failure after 10mins and they made me pay again for the same room (Booking id - fzko7283) and got a message that i will be getting a refund for my first booking which didn't happen yet. Please look into this.

Booking id - cjxe3254 & fzko7283
Booking cost - rs.1102 x 2 = rs.2204
Booked on - 20th november 2019,

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Dec 8, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team has been informed about the issue. We will get this resolved at the earliest. ~Dia

Verified Support

Nov 25, 2019

OYO Rooms Customer Care's response Dear Guest,

We believe the concerned team has contacted you regarding this issue. Also, we have sent you an email, hope you acknowledge the same. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.

Regards,
Team OYO