[Resolved]  Oyo Rooms — my hotel booking changed without prior information

Address: Jodhpur, Rajasthan, 342001

Website: Oyorooms.com

I booked a room in oyo 15941 jasol heritage, with booking no. Ozye8571 on 21st december.
The booking was from 23rd to 24th december.

Without any prior information on whatsapp or call, the hotel got changed. And when i reached at oyo 15941 jasol heritage, manager told me that there is no booking with your name.

I called oyo support 4 times and the response i got was "you have booking in another hotel oyo 19450 the kamdhenu inn". 2-3 times i was kept on hold for 5-5 minutes. The said we didn't call your or texted you, we have sent you an email. That email was sitting in my junk mail, which was sent on 23rd december, 1:22 pm. Which is after the check in time. Also this room was cheaper from what i booked. I asked the support staff to compensate my 5 hours of time plus transportation but they refused.

In the application also it was showing that i have booked "oyo 15941 jasol heritage".