[Resolved] Oyo Rooms — my payment and refund still not recd

ashu jain katni

Jan 13, 2020

Address: Katni, Madhya Pradesh, 483501

After my two times long discussion with your guest experience manager, they assured to refund my online paid money on staying of brijnandan guest house siliguri within 7 to 14 days still not received. Last conversation done with mr. Suhaiv ali on dated. The issue was of booking code was booking (Wltn4761) escalated. I paid online amount 841+55 rs. For staying in brijnandan dated 29.11.2019 to 30.11.2019. But brijnandan guest house not accepting my online payment and said that oyo not paying back his share so on the same time i requested oyo executive resolve issue. Executive cancelled my booking for which i paid and generate a new booking in same guest house on cash payment basis. But my cancelled booking online refund still not received after 2 times long conversation to your executive after their two time assurance of refund within 7 to 14 days.

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Feb 14, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

OYO Rooms Customer Care's response Hi, We are extremely sorry for the inconvenience that you had to go through. We do not want to let our customers go unsatisfied. Kindly share your booking details over direct message so that we can look into your concern.

Regards
Team OYO

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Comments

Harry143s

from Gurgaon, Haryana

Jan 15, 2020

In play and win game i am getting oyo money rewards but my friends are getting paytm cash in paytm wallet. I completed my KYC. But Still i am gettting oyo money and not paytm cash. So kindly give me the solution how i can get the Paytm cash in play and win.