[Resolved] Oyo Rooms — need refund

sharad10

from Hyderabad, Telangana

Nov 12, 2018

Address: Udaipur, Rajasthan

Website: www.oyorooms.com/36319-budget-oyo-14118-hotel-kalika-palace-udaipur?utm_source=Google_gmb&utm_me

Hi,

I have raised a complaint and have not received any status update. Request number is 10692664, 10693205, 10693300. Rahul had called from a guestline manager but the call got disconnected post which i didn't received any call. My complaint is the room which i booked via oyo app it was completely different from what we saw online. It charged 3800 for a night and the room was pathetic. Washroom was very dirty and leaking, walls were patchy they had given us some basement room. I need the full refund this is a case of cheating. At late night as i had already made the payment didn't had the option of going and searching for another place. Call me back and update on the status. I am not able to reach to ur customer care number.

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Dec 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

OYO Rooms Customer Care's response Dear Guest, We regret for the inconvenience occurred. Our concern team will get in touch and assist you shortly.

Regards
Team OYO

Verified Support

Nov 13, 2018

OYO Rooms Customer Care's response We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance.

Regards
Team OYO
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