[Resolved] Oyo Rooms — no power in hotel

SktPune

from Palghar, Maharashtra

Dec 25, 2017

Address: 411028

Since we checked in hotel arvi on sat 23rd dec, there has been no power in this hotel and staff giving reasons which they donot seem to be sure off. We had to manage with cold water, no lift.
Come evening, initially no power, then they seem to put gen set on and power came back. However when we went to sleep, power went off and we struggled and just could not sleep. I called up hotel and then oyo at 3 am to check and log complaint.

Finally power came around 6.30 with gen set. We are just wondering, why no power when whole area had power?
If hotel was dependent on gen set, why was it put off causing so much inconvenience?
Why operate such hotel when there is no power?
Is customer safety and convenience of no value?

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Jan 31, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 25, 2017

Updated by SktPune Called up OYO multiple times and though details noted but no updates shared. How will customer get compensated for so much inconvenience

Verified Support

Dec 26, 2017

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO