Submit a Complaint
Other
OYO Rooms

[Resolved]  Oyo Rooms — no refund or response since 14+ working days

I facef various issues with my stay of about 10 days. Tv did not work, no water or hot water, no power for most of the time, etc, for which they mailed saying they'll compensate with a refund of rs. 3484. Now, there is no response regarding this from customer service. I have called more than 20 times in 5 days. Booking id: tqwx7615

Very unprofessional and irresponsible.
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 31, 2019
Complaint marked as Resolved 
Received the promised refund after 50days.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 03, 2019
OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
May 04, 2019
Updated by Pratheekh Chandra Yet again. Promises not kept = Oyo Customer Service. They promsied to call me within 24hrs to resolve the issue. But, I did not receive any call. How can a multi million company fare with such irresponsible service? I've complained in the Government Consumers Forum as well. So pathetic.
May 05, 2019
Updated by Pratheekh Chandra Please update me regarding my refund. This treatment is very unfair and unprofessional. You've kept my money on hold for 25 days.
Verified Support
May 06, 2019
OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. 
May 11, 2019
Updated by Pratheekh Chandra I have posted my details via mail. Please make sure the money is refunded on time without further delay.
May 19, 2019
Updated by Pratheekh Chandra No refund or response post sending of details. Please respond. It's been more than a month since you have kept my refund amount.
 
Add a Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6587 OYO Rooms Reviews

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6587
    Pending
    1003
    Resolved
    4543
    View all 6587 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information