[Resolved] Oyo Rooms — no response on money refund

[Resolved] Oyo Rooms — no response on money refund

M maheshdprasad from Nathdwara, Rajasthan May 1, 2018

I have booked a oyo Flagship 463 Banjarahills, Hyderabad on March 28th then i extended my stay for next day March 29th. While checking out from hotel...i have given my HDFC Debit card for swiping amount 1186, but 25700 was deducted from my account.. I have attached bank statement, hdfc sms, slip generated by swiping machine. Later i have paid again 1186 amount, the guy in reception said its not an issue i will gety money back in 2 days..then i left the hotel. Each and every other day i have been calling your cutomer care ...evaryvtime you guys give new case ids..but there is zero progress on my issue.. The property manager not even responding properly on this issue, he just said he can not do any thing, i have to speak with oyo cc. 25700 is huge money for me and i am wasting my time every day calling you guys and hold on calls for hours. Please escalte this issue with concerned team and get me myoney back.. Was this information helpful? No (0) Yes (0)
May 25, 2018 Complaint marked as Resolved They emailed me from [email protected] . After following up multiple times with their customer care, i got my money refund. OYO Rooms customer support has been notified about the posted complaint. May 01, 2018 Updated by maheshdprasad Hi Mahesh, Your request is logged under Case ID 5833116. Reach out to OYO Guestline [protected]. May 01, 2018 Updated by maheshdprasad The above is the latest case id regarding my issue. I have 5 case id.. if i call to customercare they will again create new case id..but no guarantee of our money refund Verified Support May 02, 2018 OYO Rooms Customer Care's response Dear Guest, Our heartfelt apologies for the inconvenience caused to you. We've forwarded your concern to our team and we'll soon get in touch with you. Regards Team OYO Verified Support May 02, 2018 OYO Rooms Customer Care's response Dear Guest, We tried to connect with you but the attempt has been unsuccessful. Please share a convenient time to get in touch with you. Regards Team OYO Verified Support May 03, 2018 OYO Rooms Customer Care's response Dear Guest, We've already initiated the refund from our end which will take about 7 to 14 working days to be reflected in your account. Our heartfelt apologies again for the inconvenience that has been caused to you. Do let us know for any other assistance. Regards Team OYO May 16, 2018 Updated by maheshdprasad Its almost 10 working days since refund initiate, till now i didn't get my money back. May 16, 2018 Updated by maheshdprasad Please disregard the above. I have received my refund. Thank you!
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