[Resolved]  Oyo Rooms — non availability of pre-booked oyo rooms at jaipur

Website: oyorooms

The following mail ahd been forwarded to [protected]@oyorooms.com and bookings @oyorooms.com:
This is to bring to your notice that against above booking order, my daughter seunti ata had paid full amount of inr 17795/- to your company for booking in tordi haveli of jaipur from 30.09.2017 to 03.10.2017 for four rooms. This hotel is enlisted in your hotel list of jaipur. When we have reached the hotel on 30.09.2017 in the afternoon, the attending person in the desk had misbehaved with us by declining the rooms to be allocated to us. He had also told us to leave the hotel at immediate as there is no such deal between you and the hotel, as uttered by the desk person.
Being deprived of the accommodation, we were made to rush to other hotel named jaipur classic as per advise of your customer care executive sunny without any food or getting freshen up while we were making journey since morning from agra. That hotel was not in the proper jurisdiction of the city and was in the outskirt with the rooms offered two in second floor and two in fourth floor. There was no lift services available in that hotel. As most of the passengers were above 55 years of age, it is not possible for us to stay in that hotel.in this process we have to spend big amount of around 2000 inr for moving from tordi haveli to jaipur classic and from there to other hotel which we have to arrange of our own. We have to bear the additional cost of 50, 000 which we should not have to bear and caused financial problem for us at an unknown city like jaipur.

In this context, i would seek your explanation regarding the following points:

A) while the payment had been made on 21.07.2017, why any information about reschedule of hotel be passed on to us prior to our visit to jaipur?

B) after paying 3 months advance payment should we deserve such unprofessional approach from your organization to make our life miserable in an unknown city with 9 family members leaving on the road?

C) why i have to bear unnecessary expenses towards conveyance for your casual approach?

D) do you think taking money from client, holding it for reasonable time and ultimately refunding the same to the client is your work ethics and permitted by corporate values of oyo?

E) what is the role of much publicized oyo captain who had never contacted us during our stay for any help needed by us?

F) do you think marketing strategy can overcome your inefficiency and unprofessional approach towards your client?

Please revert with your feedback by 48 hours for my satisfaction or else i have to knock proper door for justice.

Regards,
Somnath ata
[protected]