[Resolved]  Oyo Rooms — non availability of rooms after confirmed booking

Address: 800001

Website: OYo

We have booked 2 rooms for 6 persons in periyar birds modi in the lakadi for 26th and 27th of dec 2017. The booking was made through oyo. The booking was confirmed. When we reached the hotel at 10 pm, periyar birds nido reviews
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We have booked 2 rooms for 6 persons for 26th and 27th of dec 2017. The booking was made through oyo. The booking was confirmed. When we reached the hotel at 10 pm on 26th, then the hotel staff tried to check us in one room with 4 beds. When we refused to accept that, because we were two families with 6 adults, hotel staff informed us that due to technical problem, they had rented out excess rooms.

We were offered that we should stay in another hotel for a day, i. E. On 26th; and we will be given accommodation on 27th in this hotel. Since it was almost midnight, we accepted the proposal.

We were accommodated in a nearby hotel, sri krishna residency. The rooms were stinking. However we stayed there as there were no other option.

Next day, we were informed that periyar birds nido is not available even on 27th. We were told that we should stay in sri krishna residency on 27th too. Since the condition of the rooms were pathetic and unhygienic, we changed our plans and curtailed our stay in the city by 1 day and left.

Our overall experience was:
1. Staff of periyar birds nido are rude and unprofessional.
2. Oyo hasn't got control over the property and it is not sure that you will get the accommodation, which you have booked. Then the hotel staff tried to check us in one room with 4 beds. When we refused to accept that, because we were two families with 6 adults, hotel staff informed us that due to technical problem, they had rented out excess rooms.

We contacted oyo customer care. They talked to hotel staff but to no avail.

We were offered that we should stay in another hotel for a day, i. E. On 26th; and we will be given accommodation on 27th in this hotel. Since it was almost midnight, we accepted the proposal.

We were accommodated in a nearby hotel, sri krishna residency. The rooms were stinking. However we stayed there as there were no other option.

Next day, we were informed that periyar birds nido is not available even on 27th. We were told that we should stay in sri krishna residency on 27th too. Since the condition of the rooms were pathetic and unhygienic, we changed our plans and curtailed our stay in the city by 1 day and left.