Oyo Rooms — non refund of money from oyo

Address: Oyo Hotels, Jaipur, Rajasthan

Dear sir/madam,

This is regarding an oyo reservation that i did for my family for 10th dec'19 for an overnight stay at oyo 43827 jypore saffron acacia hotel in jaipur. I reserved two rooms wherein two of my families are supposed to stay. One family reached there in evening and checked in in one of the rooms but the manager forced them to pay the entire money in advance i. E. Rs. 2442 for both the rooms. When my father told him that he will only pay for his room and the balance will be paid by the second family that will reach in night but he was forced to pay the entire amount out which he agreed to pay rs. 2000. I would like to highlight here, that the hotel staff has harassed them rather then being well behaved polite with the senior citizens. My family was extremely tired after the long journey for delhi-ajmer-jaipur and wanted to relax rather then argue. When they checked in they found the rooms does not have the basic amenities available like no hot water was available, washroom were unhygienic and toilet flush was not working properly, but they decide to wait for the second family to reach and change the hotel.

As soon as the second family reached who completely dislikes the hotel, they decided to leave the hotel ask for a refund, but the hotel manager has forced them to pay the rest of the amount which is rs. 442. It was a completely illogical to ask for the same as the second family didn't even checked in their room.

Hence, i want to file a complain against the hotel for their misbehave, poor services, and harassment and oyo whose so called customer care has refused to refund the amount beside it was charged unethically.
We want our complete refund.

Regards,
Shilpi sharma
[protected]