[Resolved] Oyo Rooms — not following early check in policy

[Resolved] Oyo Rooms — not following early check in policy

P Privacy Compliance from Tiruchirappalli, Tamil Nadu Feb 20, 2019

I was said in call with a customer support person of oyo that if i check in after 10am, there will be extra charge but rooms will be subject to availability. This is fine. I reached tourist krishna inn yesterday at 10:10am. There was a sticker saying it was 100% controlled by oyo but the staff (He was the hotel/room owner) charged me rs. 300 (30%) saying it’s 50% controlled by him. I want this reimbursed as this is a very blatant violation of the early check in policy of oyo. Booking number: ofkb3542 Was this information helpful? No (0) Yes (0)
Mar 27, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 21, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support Feb 21, 2019 OYO Rooms Customer Care's response Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call. Regards, Team OYO. Verified Support Feb 21, 2019 OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. Regards Team OYO
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