| Address: Amritsar, Punjab |
Complaint-
Team oyo,
I have booked a oyo 19739 royal hotel and restaurant through your official app on 27/04/2019. I had paid complete booking amount in advance through paytm. When i reached hotel officials refused us to give us hotel room they mention that they are not working for oyo because oyo is not providing them payments from last 6 months.
After communication with your local guest manager they suggest to shift in another oyo and they send us to oyo 6623 namaskar villa.
Staff of namaskar villa also did the same with us and not providing us any room. And your manager is also not answering my calls that moment.
Oyo 6623 is showing that i stay there and mention the fake summary on your app which is completely wrong.
I was suffering in a new city just because of oyo which i trusted a lot before this incident. I am a traveler who booked oyo is almost every week in different cities.
Then i borrow money from my relative and place a fresh booking again and paid for that booking.
Till now i did not get any call from oyo and they did not provide my refund too.
This is not expected from a leading company like oyo.
You break a trust of your loyal; customer.
Now i want the refund of my money on immediate basis.
My details is given below-
My name is ritvik chauhan
Register number-[protected]
[protected]@gmail.com
Booking id-oczt5830
Paid by paytm-1134 rs.
Paid by oyo money-250 rs.
Both payment on 27/04/2019
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