[Resolved] Oyo Rooms — not ready provide room during check in/ harassment to us by oyo rooms

Tanmoy Ghosh8779

from Guwahati, Assam

Mar 25, 2019

Address: Kolkata, West Bengal, 700004

Dear Sir/Madam.

I have booked OYO ROOMS_ PURI Subudhi's Inn hotel through makemytrip on 22nd march'19 to 24th march '19. I reached hotel around 6.15 am on 22nd march and the hotel receptionist told me, your booking is there but OYO have paid only Rs. 3680/-so can't give you the rooms where I have paid Rs.12101/-. I called OYO customer care more than 20 times and they didn't cooperate me. After huge discussion and my personal source they ready to given rooms at 8.30 am. It was very pathetic experience with my family including two child and two senior citizen. Requesting you please look into this take necessary action against OYO ROOMS. However hotel staffs are good and help me a lot.

Regards,

Tanmoy Ghosh
My Booking ID: RDEJ7601

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May 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO