[Resolved] Oyo Rooms — not refunded my money

[Resolved] Oyo Rooms — not refunded my money

C Crustyd2 from Delhi, Delhi May 5, 2018

I am very disappointed with the oyo services. Actually i booked a hotel and after reaching hotel we payed the money and by mistake my younger sister made cancellation and they showed check out. We talked to the oyo staff to refund our money or provide a room for us but what they did they didn't even refunded my money. This is really bad. I want my money back. Was this information helpful? No (0) Yes (0)
Jun 7, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 07, 2018 OYO Rooms Customer Care's response Dear Guest We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO
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Comments

Vansh Batra

from Mumbai, Maharashtra

May 7, 2018

Booking ID: PBHM5182, The hotel manager wants us to leave tomorrow for an absurd reason - He says that the tariff is not feasible for him. This is disappointing and inconvenient, if that were the case, why did he accept the booking at the first place at that tariff?

OYO Rooms Customer Care's response, May 8, 2018

Verified Support

Dear Guest,

We apologize for the inconvenience. This is not the experience we want for our guests. We're getting this checked for you right away.

Regards
Team OYO

OYO Rooms Customer Care's response, May 11, 2018

Verified Support

Dear Vansh,
Our team contacted you regarding this. We've sent an email to your registered email ID with the details. Kindly check the same. Do let us know for any other assistance.

Regards
Team OYO