Oyo Rooms — only partial refund initiated for double payment - booking id is vcxz564

Prasad Misal

from Ahmedabad, Gujarat

Apr 6, 2024

Address: I-503, Trillium, Magarpatta City Hadapsar Pune 411013

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a result, the hotel requested that I make the payment at the reception. I immediately contacted your customer service and they confirmed that the payment had not been reflected at the hotel. They requested that I make the payment at the reception and assured me that they would refund the earlier transaction.

Following their instructions, I paid Rs. 4128 by UPI at the reception, which means I ended up paying twice for the single booking. I was expecting immediate action from Oyo to refund the extra payment, but unfortunately, there was no action taken until I followed up multiple times with your customer service.

After multiple follow-ups, I did receive a partial refund of Rs. 2783. However, I was expecting a full refund of Rs. 4022. I kindly request that you refund the remaining amount to me as soon as possible.

Thank you for your attention to this matter. I appreciate your prompt resolution of this issue.

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OYO Rooms customer support has been notified about the posted complaint.

Apr 06, 2024

Updated by Prasad Misal OYO Flagship 10671 Hotel Sai Prem

Booking Id: VCXZ5641
Check-in: 04 Apr, 12:00 PM onwards
Checkout: 05 Apr till 11:00 AM
Rooms: 3 Classic Rooms
Guests: 3 guests
Address: 39, Panchavati, New Tapovan Road, Behind Swami Narayan High School, Adgaon, Nashik

I am writing to address an issue regarding my recent booking with Oyo rooms. My booking ID is VCXZ564. I had made the booking over the phone with Oyo Customer Service and made the full payment through Gpay, as suggested by the customer service representative.

However, despite the payment being debited from my account (Gpay Transaction ID[protected], Amount – Rs. 4022), it was not reflected in the hotel's account. As a result, the hotel requested that I make the payment at the reception. I immediately contacted your customer service and they confirmed that the payment had not been reflected at the hotel. They requested that I make the payment at the reception and assured me that they would refund the earlier transaction.

Following their instructions, I paid Rs. 4128 by UPI at the reception, which means I ended up paying twice for the single booking. I was expecting immediate action from Oyo to refund the extra payment, but unfortunately, there was no action taken until I followed up multiple times with your customer service.

After multiple follow-ups, I did receive a partial refund of Rs. 2783. However, I was expecting a full refund of Rs. 4022. I kindly request that you refund the remaining amount to me as soon as possible.