[Resolved]  Oyo Rooms — others

Hi i am emailing you as i am very upset.
I booked hotel oyo 677 nk residency for 2 nfgts of around 2, 500 inr. They send so many text messages to confirm my bookings. When i was there, i was told as i am not indian nationality, i am not allowed to stay there. Oyo call centre booked m hotel on oyo 5460 emblem. I was told 2, 800 inr and just slightly expensive. I neeeded yo pay taxi with my money to get next accommodation. But they charge me 5, 000 inr. All procedures took me for 4 - 5 hours as they didn’t communicate internally well.
I approvate that you refund my taxi 125 inr and difference between 5, 000 inr and 2, 600inr. Total is 2, 525inr to my uk bank please. No point for me to receive inr now.
Any additional compensation for these mess is also welcome as i wasted my time.

Thank you
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Feb 5, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
OYO Rooms Customer Care's response
Hello Makiko,

We apologize for the discomfort you had. Please share your booking ID with us and we'll investigate this for you.

Regards
Team OYO
 
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