[Resolved]  Oyo Rooms — out homes and staff irresponsibility

I used to book oyo home stay when traveling and one time i book a oyo room in cochin for four days
And make payment before enter to room
When i enter the reception i smell cigarette smoke and inside my allocated rooms with beer bottles, cigarette buds, match boxes... Etc
And i checkout the room immediate and cancel oyo complient number
Since 10 days no one approaching for refund and always all the staffs are telling same dialogues

My humble request to all family persons “ don’t make payment without see the reviews and know about the home stay”

Oyo managemnet should take the responsibility about the cleanness and safety of guests by some surplice visits or peoples will lose the trust on your system
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Mar 7, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2020
OYO Rooms Customer Care's response
Hi, We apologize for the upsetting experience and are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy
 
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