[Resolved] Oyo Rooms — overcharging by hotel

RichiepalSingh2262

from Delhi, Delhi

Nov 13, 2018

Address: Faridabad, Haryana, 121002

Dear sir

My booking for my friend in amritsar.

Guest name: mr subir haldar
Hotel: oyo 14466 asha bed & breakfast,
Booking no. Wcyg7836
...
Amount shown in app while booking : rs 1616

Problem:

In his system he shown paid 1698/-, but now hotel owner is asking additional cash of rs 566/-.

Please help asap.

He is not letting my friend go.

Regards
Richie pal singh

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Dec 20, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Nov 19, 2018

OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the needful over mail on 14th of November. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO