[Resolved] Oyo Rooms — overpriced room and misleading room photos

dk2710

from Pune, Maharashtra

Nov 20, 2018

Address: Udaipur, Rajasthan

Website: www.oyorooms.com/2980-budget-oyo-2229-hotel-golden-wings-udaipur

I had a stay at OYO 2229 Hotel Golden Wings, 10, Krishna Niwas, Near Delhi Gate, Udaipur on Check-in 12 Nov 18 and Check-out 14th Nov 18. OYO charged me Rs. 8686 for 2 Adults and 2 Kids (3 Yrs and 8 Yrs). When I reached to the hotel at 10:30 AM and I was been told that room check-in time is 11 AM. so I preferred to go for site seeing and return evening around 6:30 PM. And I was shocked when I saw the room. I had following issues -

1. OYO uploaded not real pics of room. The pics shown of the room was not allocated to me. BIG LIAR. When I complaint about this to AGM of OYO Udaipur (Mr. Nilesh Bhargav). He said this is a technical issue. My Response: Software can handle this easily, PLEASE DON'T FOOL PEOPLE.

2. This room was over priced. This room was (so called) classic category (

+2 photos

Was this information helpful?

No (0)

Yes (0)

Dec 24, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by dk2710 This room is now available at Rs. 850. WTF...OYO IS A CHEATER...

Verified Support

Nov 22, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO