[Resolved]  Oyo Rooms — oyo 10117 spandan inn - not providing gst invoice

Feb 10, 2019

Updated by ShBK Sir,

My booking ID is WDSR0829.
OYO Customer Care Case ID 11800504.
I am repeatedly mailing you that property is not giving the invoice from December 2018 onwards. I checked-out on 01-12-18. When I asked in December your team told that they need some time. You dragged the matter till February and now telling that the booking is November month.
You also claim that property is fully controlled by OYO and now telling me to contact the property directly.
When I contact property, no one is responding.
Please give me a solution for this. If required I can attach the email conversation I had with OYO customer care.

The last email which I have received from your customer care is as follows:
[protected][protected][protected][protected]...⇄
Hi Sir,

We regret to inform you that we couldn't be able to assist you in this regards as this booking belongs to November month. However, property has already provided invoice to you. Further, if you have any concern about property invoice then we request you to kindly contact to property directly. They will assist you accordingly.

Regards
Mohd. Saddam
Guest Experience Manager
OYO
[protected][protected][protected][protected]...⇄

Feb 17, 2019

Updated by ShBK Dear Sir,
Your team called me. Your person gave me the mobile number of the property owner. I told him clearly that the property owner is not picking up my call. Your person told that he will contact the property owner and get back to me. After that your team has sent en email stating that
" I had a word with the property and they are contactable too. Please ask them to provide the GST bill"
If you can contact the property you can ask them to sent the GST bill to my registered email ID. I am repeatedly telling that I contacted the property owner. She spoke very rudely to me and promised me to send the signed copy of GST bill. She neither attended subsequent calls nor she send the invoice to me. If you want I can attach the copy of the email sent to her with date. Now I think she has screened my mobile number. I am not able to contact her.
I clearly tell you that we guests are not here to hear shouting from the property owners. How can she speak with a guest so rudely for just asking a GST bill.
One more email I received from your team giving the GST invoice for the convenience fee which is very small and also asked me to apologize and book another stay with you.
Please tell me how can I accept that.
I request your team to kindly contact the property owner and ask them to send the GST invoice to my registered email ID.

May 26, 2019

Updated by ShBK This complaint is not resolved. They have not provided the invoice yet...

May 26, 2019

Updated by ShBK Without the consent of the person who has posted the complaint they are updating the status as resolved.