[Resolved]  Oyo Rooms — oyo 10396 boulevard residences

Address: Bangalore, Karnataka

Website: www.oyorooms.com/uae

Dear oyo team,

Ref: booking id sdbm7893 and dmjo4385

I am an unfortunate oyo customer, who used oyo for the first time to book a room in bangalore from 6th jun to 7th jun.

6th morning when we arrived at bangalore airport, we called the customer care of oyo to request for an early check-in for just one hour. After a long verification and explaining all the matters, the customer care representative assured me that, early check-in is not a problem and it is complementary from oyo.

When we arrived at the hotel at 11am, (Is that a hotel? No. It is a den) they informed me that, our check-in time is 12noon! I told them that, oyo already confirmed my early check-in, but they said, it is not informed to them. We had to wait more than 45 minutes, and we were lucky to check-in at 11:55! (Wow! That’s 5 minutes early). Our room is on the second floor and there was no elevator. I called the customer service of oyo three times to report all these matters, however their response was very unprofessional. The lady on the phone told me that, my check-in time is at 12 noon! I asked, how your colleague confirmed the early check-in? No proper answer. The i complained about the elevator problem, for which she said it is not in the amenities as per the itinerary! Come on…. Are you joking? Elevator to the second floor is an amenity? I think you should appoint professionals to handle your customers. Apart from that…

1. No internet! Wifi is there, but not able to connect. Complained many times, no solution.

2. No tv!! Complained. No credit balance in their satellite tv account.

3. Ceiling fan is at maximum speed. The regulator is not working. Complained. No solution.

4. Room is not as seen in the photo, and the bathroom is not clean.

5. Heavy maintenance is happening in this building, hence dust everywhere. They should close-down the property during the maintenance.

Many more to say, but this is enough.

Best regards,

Justin pereira