[Resolved] Oyo Rooms — oyo 13777, hotel vip palace. the hotel denied to give me a room.

Suomi Bishnu Sarma

Dec 17, 2018

Address: Kolkata, West Bengal

I booked a hotel through oyo for 16/12/18 in kolkata. My booking was confirmed by oyo. But when i reached the hotel, they said that they don't have tie up with oyo anymore and refused to provide me a room. I contacted oyo for assistance and the non-sense creature there, tells me that he will provide me a room in another hotel which is 10kms far away. All this happens at midnight! Is this the way you behave with your customers at the point of time when almost every place is closed???
It cost me more than rs.700/- to reach the hotel from the airport and at the end i don't get a room!! No valuable support... At the end, i had to manage to find another place on my own. Learn to behave with your customers, oyo!!
And you should provide me my money back which i wasted on reaching the hotel!! Take the necessary action as soon as possible.

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Jan 20, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

OYO Rooms Customer Care's response Dear Suomi Bishnu Sarma,

This isn't the experience that we want for our guests. Thank you for sharing your booking details. We'll get this checked for you.

Regards,
Team OYO

Verified Support

Dec 20, 2018

OYO Rooms Customer Care's response We sincerely apologise for the inconvenience caused here. Our team addressed the concern with sheer diligence. We would like to inform you that as discussed the needful had been done kindly acknowledge the same over the mail that has been sent to you.

Regards,
Team OYO.