[Resolved] Oyo Rooms — oyo 14253 limelight resort, munnar

William Paul Winto

from Thiruvananthapuram, Kerala

Feb 4, 2019

Address: Idukki, Kerala

This place is a nightmare for couples. The staffs there were completely drunk and some were on drugs yelling at us terrible words when asked to open the main door at night. The staring looks they give to couples are unbearable. Sat all night without sleeping and they forced us to give a 4 star rating on oyo before leaving. I have been using oyo since past 3 years and never had such a bad experience like this. Please do the needful so that nobody else should have such a worst experience while on a vacation!! Hoping you will take this serious, adding my booking id below
Booking id: jpna8576
Oyo user: alias (Wizard member)
Mob no: +[protected]
+91‭[protected]‬

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Mar 11, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Feb 04, 2019

OYO Rooms Customer Care's response Dear Guest,
Our team got in touch with you regarding this and shared the details. We again apologise for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance.

Regards,
Team OYO