[Resolved]  Oyo Rooms — oyo 16372 the vantage hotel, agra had 1 star service still receptionist took my phone and fraudulently gave itself 5 star booking id : duhe0975

I stayed in the vantage hotel in agra and the room provided had dirty matresses and pillows. Even after complaining, i was given a different room with "less dirty" mattress and pillows. After that when i switched on the tv, it was not working and hotel staff said they will make it work but it didn't even when tv services were available in my room. After that ac kept switching off due to "power cuts". We were promised to be given complimentary breakfast with 2 food options and the choice between tea and coffee but all we got was one food option and the tea. We had nothing to choice out of food or beverages in complimentary breakfast. Last but the most important one was that i had decided to give hotel 2 star rating but during my checkout, the receptionist asked for my phone to check booking id and gave its hotel 5 star without my consent. I wanted to give it 2 star but due to this fraudulent behaviour, this hotel deserves 1 star and i want to be refunded for such pathetic services.