[Resolved]  Oyo Rooms — oyo 17167 flagship abalone resort goa bed bugs

Address: North Goa, Goa, 403518
Website: oyo.com

We checked in on 29dec 2018.in the night time around 11 30 pm or so some thing bite checked properly found 5-6 bed bugs roaming underneath and over the bed sheet. Immediately reported to the concern person of oyo as the hotel care & maintenance taken care by oyo. Shown them the bugs on bed. Shifted to different room absolutely no clean & hygienist as if the room was maintained as a spare without any proper lightnings water leakage. Informed hotel person they just listened & ignored as if like nothing has happened.
Spent rs.6142/- for one day and this is the treatment recd from oyo. Spent without sleep till 5 am checking the bags & clothes for any insect infection.
Though after returning back home after 2 days found one bug in one of the clothes. And again we had to spend our time to search infection.

Even the hotel helper informed 2-3 rooms do have such type of issues.

Despite knowing oyo did not took any steps / precautions against such infections. They want only high amounts leaving with a bad impression and spoiling their own image.

Am looking ahead for the loos compensation of rs.100000/- and want to file court case against oyo as soon as possible.

Hemant
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Feb 19, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2019
OYO Rooms Customer Care's response
We regret the inconvenience caused, Please share your booking ID/contact no. over DM so that we could assist you on priority.

Regards
Team OYO
 
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