[Resolved]  Oyo Rooms — oyo cancel booking at last time and assured to pay for different amount

Address: Surat, Gujarat, 395002

Dear team,
We booked rooms with oyo rooms but they shifted our booking to another hotel at last time, they shifted us 12kms away from where we booked our hotel,
When we told them that what kind of joke is this and why are they shifting us to another property when we have already done prepaid booking for hotel at vesu road, we had work at vesu road only, they told us that you can cancel this booking, and book another hotel and we will pay u the difference amount for booking that you are paying extra, share the invoice of hotel and we will pay u the difference amount, as guided by them we shared the invoice and asked for difference amount
Now they are not paying the difference amount and are not responding.
Booking id : tqlw3785, opil6790
Contat no : [protected]
Email by oyo has been attached in screenshot
+1 photos
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Mar 15, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2020
OYO Rooms Customer Care's response
Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy
Verified Support
Feb 09, 2020
OYO Rooms Customer Care's response
Hello,

We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance.

Thank you & Regards
TEAM OYO

https://admin.onedirect.in/kong/feedback/public/weblink?hash=NjE4MV8xNTc5NzE2MTEwNDQ5XzY0MjRfb2Qudmc=&isApiDriven=false&hasAttributes=true&store_id=987654&employee_id=123456&country=India&ticket_id=7745538
 
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