Oyo Rooms — OYO cancelled my paid booking and refused to refund.

I am absolutely furious and frustrated with the horrendous experience I've had with OYO. I booked a hotel with them, and they canceled my reservation right before the check-in time. When I complained and requested a refund, they callously mentioned that the booking was non-refundable, despite the cancellation being initiated from their end.

To make matters worse, they attributed the cancellation to a supposed technical issue with their IVR system. Is there any policy in the entire world where a merchant can cancel an order at their whim and still retain the consumer's hard-earned money?

Dealing with OYO has been nothing short of a nightmare. It's been over 15 days since I reported this issue to the OYO team, and as a customer, I am still waiting for the money I paid for a service I never received.

What's more, the hotel's ratings presented by OYO were a complete sham. The property I booked showed a 4.5-star rating on the OYO app, but in reality, it has a dismal 3.2 rating. I deeply regret not checking the reviews on Google before trusting OYO's misleading ratings.

My booking number is KN994987, and the date of booking was November 29, 2023. I paid 1342/- for a booking that ended up being a complete disaster. I've come to realize that I am not the only one who has been scammed this way, as there are over 1000 customer reviews detailing similar experiences. It's baffling how this property has not been banned despite the numerous complaints.

I demand an immediate resolution and a refund for this blatant disregard for customer trust and satisfaction.