[Resolved]  Oyo Rooms — oyo captain demanded extra pay

Booking id - kzvj4716

I checked in at 7:00 pm on the booking date and hotel desk informed that oyo rooms in this property are non-ac. I agreed to them since ac is not mentioned in the oyo property page. Then comes the next shock that the hotel desk informed that only 1 non-ac room is available and the other room is ac and i have to pay 400 rs. Extra. Then started the "awesome oyo customer support experience".

1. Called oyo captain through app thrice. No response.

2. Called oyo customer care and explained the situation. Got a response that will receive a call back in 15 mins.

3. No response. Called cus care again. Same response.

4. 45 mins passed by. Called again. Same response.

Spoke to three different executives and they in turn called the hotel and the hotel clearly didn't agree to anything and executives are helpless.

I was starting to lose patience and then requested the hotel desk to provide any oyo local person contact number. The hotel dialed the same oyo captain and miraculously he picked the call at first ring. Hold on, here comes the funny part.

The oyo captain told in a rudest possible way that, i should either take the ac rooms and should not turn on ac (Mind you that the room is a 8x8 cellar without any ventilation, no windows) or pay additional money and use goddamn ac. "if you are not agreeing to both, contact the customer care, let them do whatever they can."

For a moment i was wondering whether this gentle man is for customers or for hotel.

Now that this is clear that the oyo support is helpless. Fast forward, after an hour and half, the hotel staf[censored]nderstood the ordeal and offered us the rooms without asking any money and solved the issue within themselves.

Now coming back to my questions,

1. Isn't it a world wide general policy that if the booked rooms are not available, the booking agent should upgrade for free?

2. Is the oyo captains colluding with the hotel staff and extort money from guests?

3. Since when oyo started selling non-ac rooms with no ventilation?

We are three friends who frequently travels across and this is the first time we chose oyo and we were made to wait in reception for more than an hour, demanded extra money and bullied by the oyo staff.

Give me one good reason, why should we chose oyo ever again?