[Resolved]  Oyo Rooms — oyo customer care cheated every time

I made a booking at oyo's malabar illam property, vytilla, kochi on 11 january 2018 (4:20pm) with booking id : sxqh8649.

At 6.53pm i got a call from oyo cc mentioning that above mentioned property is overbooked, so if i want they will arrange a nearby property at the same rate of which 50% will again be paid by them. As i was driving i asked to give a call back after 10mins but 5 mins later i got a call from oyo's ivr as i was driving i didn't hear it clearly and by the time i parked the vehicle the hang up the call followed by a message that my booking is cancelled. Immediately i called cc as the lower level team wasn't able to give me a proper answer they transferred my call to ms. Nikita in experience management section. She made a booking for me at a nearby property (Id: cjxq7390) also offered me the room at previous room's booking rate as it was their assurance and asked me to wait on the line. I waited she came back but she wasn't able to hear me so she was responding that she will give a call back. I waited but nobody called. As it was showing the new rate i gave them a call again, this time the call was again transferred to experience management section from which i got a response ms. Nikita is following up with the same and i will get the new room rate updated to old room's rate within 10mins (At 8.24pm).
Again believing them i waited for half an hour but still no body called me so i called them this time a new cc (Better to call them #) told me as the booking was cancelled through ivr they won't be able to provide room at that old room's rate. But when i told him about the assurance which was given previously he denied it initially but after much arguments and checking the recording he was able to update the room's rate to old room's rate. So i was believing everything is fine now.
After some time i got a message to dial a particular number to confirm the booking. I tried but the call was not going through so i called oyo cc again (As i understood it's another cheating strategy). I mentioned all these things to him again. After checking he told me that room is confirmed (9:50pm). I also told him that i will be checking in within an hour. But when i went there to check-in the hotelier told me that the booking is cancelled (10.30pm). Finally, i was left without a room even after making 2 reservations.

I went totally mad at the kind of service provided by oyo. If someone from cc was there in front of me i would have killed them for sure.