[Resolved]  Oyo Rooms — oyo does fraud to customer

I booked resort from oyo at 7:45 pm, amount got deducted. I reached resort at 8:30 pm where i got to know resort was closed since last 1.5 months. There were no hotel/resort in 8 km from that resort. When called oyo, they started seeking information about bookings, resorts, mobile number... Instaed of helping with other hotel. I really doubt on their software since it does not reveal any information about customer to oyo and just deduct amount from bank account. Strange!! Mutiple times i called they disconnect the call saying connecting to sr. Manager. Though i called multiple times and repeated the same story to almost 6-7 employees. All employees were doing non-sense and illogical talks. Finally, i quit seeking help feom oyo and search resort by my own.

Oyo is fraud, employees are #, seems they are drunk while conversation. Such company should be sealed.

While rating it does allow to rate below 3. Forcefully, they want customer above 3. Great!!
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Dec 29, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Nov 02, 2019
Updated by Megha Rajvir
I booked resort from OYO at 7:45 pm, amount got deducted. I reached resort at 8:30 pm where I got to know resort was closed since last 1.5 months. There were no hotel/resort in 8 km from that resort. When called OYO, they started seeking information about bookings, resorts, mobile number... instaed of helping with other hotel. I really doubt on their software since it does not reveal any information about customer to OYO and just deduct amount from bank account. Strange!! Mutiple times I called they disconnect the call saying connecting to Sr. Manager. Though I called multiple times and repeated the same story to almost 6-7 employees. All employees were doing non-sense and illogical talks. Finally, I quit seeking help feom OYO and search resort by my own.

OYO is fraud, employees are ###, seems they are drunk while conversation. Such company should be sealed.

While rating it does allow to rate below 3. Forcefully, they want customer above 3. Great!!
Verified Support
Nov 22, 2019
OYO Rooms Customer Care's response
Hi, we are sorry for your experiences. We would want the absolute best experience for our guests. Kindly share with us your details so that we can make up for your aggravation. ~Dona
 
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