| Address: 560013 |
| Website: www.oyorooms.com/total-holidays |
Dear sir/madam,
I want to put some facts for the perspective of withdrawing my travel loan and request you to refund the payment made by m/s. Sankash.
Day 1 at port blair.
The hotel which is given doesn't contain a cook. And there is no breakfast buffet and dinner buffet but m/s. Oyo has promised there would be buffet at the hotels which they have booked. We are forced for the menu fixed by the hotelier which is one dal and mixed veg with chapathi and rice only.
Day 2 at havelock
At the time of my check-in itself i have complained about the room provided and i asked to change the room. M/s. Oyo has discussed something with the hotelier and has done nothing. M/s. Oyo has assured that the hotels will be air conditioned, clean, neat and with wifi connectivity etc (Oyo promises). But the reality is different. Photos attached. — ac was not functioning properly and no remote was available. — no buffet breakfast and dinners and food is pathetic
Day 3 at havelock
Hotelier doing repair works and installation of ac when we are at the room, the same was informed to oyo captain but nothing is done to resolve the issue and in fact my request for change in room went vain. — no buffet breakfast and dinners and food is pathetic
Day 4 at neil island
Hotel was good but the problem is, there is a drain adjacent to room and we are forced to close the balcony door. I kept quiet because there is no use of complaining. No buffet breakfast and dinners and menu is fixed by hotelier only.
Day 5 at port blair.
To my surprise, i have seen that my entire day is wasted when i checked in at port blair. I have sent my travel tickets before the issue of final voucher — where in they have not mentioned anything about 5th day as leisure day. If i would have known i would have cancelled the oyo booking itself. Since m/s. Oyo is a start-up and willing to grow with customer delight, i was hoping for a luxurious stay but now i felt cheated and disappointed with the booking with m/s. Oyo.
M/s. Oyo has not shared the travel itinerary email dated 14th nov 2018. I was given tickets of cruise travel only when i have landed in port blair and the last day schedule was realized only when driver told to see the cruise timings. Immediately after reaching port blair i have asked for a complimentary tour which was not responded to. I have called atleast 10 times to customer care personnel and they do not have a courtesy to call me back and update me regarding the tour. (Last day cruise ticket enclosed).
Over all i have a bad experience during my travel and stay. Considering the above points, you may please refund the loan amount paid by m/s. Sankash. I shall directly pay your organization after deducting penalties for unsatisfactory services rendered by you.
You may please suggest the revised package value after deducting penalties for unsatisfactory services rendered and keeping in mind that the last day is wasted without any activity.
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