| Address: Mysore, Karnataka | | Website: Oyorooms.com |
My booking is:izsj7054
I booked a hotel in mysore in the afternoon from bangalore for a over night stay. The executive promised us that the property is very good and they allow only families and rated more than 4. I again insisted him to look for a premium and a good hotel for 3 families and he promised this was the best one.
We reached mysore at 9pm and managed to reach the hotel and to my surprise even the entrance was not inviting and when i went inside and checked it was looking like an hostel converted to hotel and they allow anyone and was not meeting my expectation mainly.
So i called the executive she promised me to get another hotel and i was on call for about 1 hour to figure out. The time has become 10 pm and am with my family on road. Finally after another attempt i was able to get a decent hotel and the executive was about to book and she asked me to wait so that she can transfer the call to her senior executive for final booking which was 1000rs more that my previous booking and i said ok.
I waited, waited and waited no one picked for half hour. I got really posses off now time was 10:30. Again i called again the same thing happened so i tried to cancel and book from my side. The complete
Money was taken as cancellation charge.
How can you guys do this to people who are in need and with family trying to book a decent accommodation??? And i tried another book to check if my money will be adjusted again 500 rs was detected for new booking??? How can you steal my money without my consent???
I request your senior management to have a look at this immediately or i will have to meet them directly and complaint.
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