| Address: 122002 | | Website: www.oyorooms.com |
I, srujan lakkakula along with a friend (Satyendra kumar panasa) booked a hotel thru oyo rooms in goa on 11-nov-2018.
Booking id #lugh6815.
The booking amount is rs. 27, 912. We booked the hotel for 2 nights from 24-nov-2018 to 26-nov-2018.
After a couple of days the booking got cancelled by the hotel but the refund was not provided.
We spoke with the oyo customer care, after a lot of argument they said they will refund the amount in 7-14 days. They sent this confirmation thru mail which is attached in document 1. It has been more than a month and yet the refund is not provided. I tried contacting the customer support, but they are not responding and keeping my calls on hold till they get disconnected.
I am fed up with their system and want to approach the court to get justice.
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I did not stayed in hotel Aarya Oyo 18411 and I ahve paid in full for the same . Their was a death in my family because of which I had to cancel my stay . Kindly refund my amount in the account from which it is paid that would be a good help for me
My contact number is [protected]